E-PARTS

The leading software platform for after-sales business

The E-PARTS solutions ecosystem is aimed at supporting Manufacturers in the centralization process of the after-sales products data coming from the several manufacturer systems, such as ERP systems, PLM, CAD systems, … in terms of eBOM, item master data, design changes, product features, … for the creation of a centralized after-sales Knowledge Base which also turns into one of the main pillars for the implementation of the E-PARTS after-sales software solutions pictured below.

The back-end modules of the E-PARTS platform, shown in the middle of the picture below, are aimed at supporting the Manufacturers internal users in the creation, authoring and management of after-sales catalogues, technical documentation and maintenance business information, for the implementation of different solutions, such as:

    • Spare Parts Catalogs
    • Scheduled Maintenance and Service Contract Baseline
    • Accessories, Options and Upgrades Catalogs
    • Apparel and Merchandise Catalogs
    • Technical Documentation and Service Bulletins
    • Parts Analytics solutions aimed at supporting Service and Parts Managers in making business decisions
    • Product Information Management module aimed at enabling Digital Commerce initiatives
    • and many more

CREATE A SINGLE-SOURCE PUBLISHING
The E-PARTS platform capitalize on the after-sales Knowledge Base to create a single-source publishing of the after-sales products data and services information, consistent for the different publication channels, such as:

    • After-Sales Products Catalogs, based on the E-PARTS EXPLORER application, addressed to the end-users of the Manufacturer (e.g. Dealers, Field Service, End-Customers, …)
    • Digital Commerce solutions, based on the Digital Commerce stack of the E-PARTS platform, through the which the Manufacturer can sell after-sales products and services to other potential customers, both businesses (e.g. Independent Workshops) and end-customers, also on the base of B2B2C business models
    • Enterprise Marketplaces, that capitalize on the Digital Commerce stack of the E-PARTS platform, also allowing third-party vendors to list their products and interact with buyers

In addition to the above, after-sales products data and services information in the E-PARTS Knowledge Base can be also made available to any authorized external system through the APIs catalog exposed by the E-PARTS platform via the API Gateway.

Spare Parts Catalogs

AUTHORING HAS NEVER BEEN SO EFFECTIVE
The E-PARTS TACS application is a leading web-based software solution aimed at supporting Manufacturers internal users in the creation, authoring and management of after-sales product catalogs, technical documentation and maintenance business information.

E-PARTS TACS helps significantly reduce effort and costs for the after-sales catalog/documentation authoring and management process and streamlines their publication on a variety of devices and formats (e.g. desktop and mobile devices, PDF and InDesign formats, …).

Want to know more about E-PARTS Customers?
Visit the E-PARTS CUSTOMER REFERENCE STORIES