Digital Commerce
Unleashing E-Commerce PotentialIt’s well-known that in the last years after-sales product and service
offering has turned into one of the largest revenue source for Manufacturers in many
industries. However, the continuous manufacturing engineering changes and the increasing
demand for always more customized products, make the management of the aftersales products
and services information increasingly complex.
One of the main aims of the EPARTS solutions ecosystem is to provide Manufacturers with software tools and methodologies to manage this complexity, supporting them in the centralization process of the after-sales products data coming from the several manufacturer systems, such as ERP systems, PLM, CAD systems, in terms of eBOM, item master data, design changes, product features, for the creation of a centralized after-sales Knowledge Base which turns into one of the main pillars for the implementation of the EPARTS after-sales software solutions (e.g. Spare Parts Catalog, Scheduled Maintenance, ) to provide end-users of the Manufacturer, such as the Dealers, Field Service, End-Customers, with software tools to easily find accurate after-sales products and services information at Serial Number level, in terms of spare parts, accessories, scheduled maintenance, repairing procedures, consumables and workshop tools.
The EPARTS platform capitalize on the after-sales Knowledge Base, to create a single-source publishing of the after-sales products data and services information, consistent for the different publication channels, such as:
One of the main aims of the EPARTS solutions ecosystem is to provide Manufacturers with software tools and methodologies to manage this complexity, supporting them in the centralization process of the after-sales products data coming from the several manufacturer systems, such as ERP systems, PLM, CAD systems, in terms of eBOM, item master data, design changes, product features, for the creation of a centralized after-sales Knowledge Base which turns into one of the main pillars for the implementation of the EPARTS after-sales software solutions (e.g. Spare Parts Catalog, Scheduled Maintenance, ) to provide end-users of the Manufacturer, such as the Dealers, Field Service, End-Customers, with software tools to easily find accurate after-sales products and services information at Serial Number level, in terms of spare parts, accessories, scheduled maintenance, repairing procedures, consumables and workshop tools.
The EPARTS platform capitalize on the after-sales Knowledge Base, to create a single-source publishing of the after-sales products data and services information, consistent for the different publication channels, such as:
